We would request you to try the following solutions:

Web App:

• Switch to another internet connection (another Wi-Fi or Mobile Data network)
• Log Out of MyLOFT App and Log In again
• Clear cookies and cache on your web browser
• Disable any other browser extensions (apart from MyLOFT Extension) if installed
• Disable any VPN if enabled
• Try on other web browser if possible
• Try on other Laptop/Desktop if possible
• Try again after sometime (as website might not be working at that moment)
• Try again on next day (as you might have crossed daily download limit set by your institute and the limit will automatically reset on the next day)

Mobile App:

• Switch to another internet connection (another Wi-Fi or Mobile Data network)
• Log Out of MyLOFT App and Log In again
• Clear cookies and cache of MyLOFT App
• Disable any VPN (apart from MyLOFT VPN) if enabled
• Uninstall and Reinstall MyLOFT App
• Try on other mobile device if possible
• Try again after sometime (as website might not be working at that moment)
• Try again on next day (as you might have crossed daily download limit set by your institute and the limit will automatically reset on the next day)

If the issue persists, kindly reach out to us at support@myloft.xyz with details about the issue along with screenshot / screen recording of the same, so we can investigate more about it and can assist you in resolving the issue.